Last Updated: 07 October 2025

MYBIZONLINE.AI LTD ("MyBizOnline", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our all-in-one business management platform (collectively, the "Services").

Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Our Role in Your Data Privacy

Under the UK General Data Protection Regulation (UK GDPR), there is a distinction between a "Data Controller" and a "Data Processor."

MyBizOnline as a Data Controller:

When we collect personal information from you to set up and manage your account, for billing, or for our own marketing purposes, MYBIZONLINE.AI LTD is the Data Controller.

You as a Data Controller:

When you use our Services to collect and process information about your own clients and leads, you are the Data Controller. You are responsible for your own legal compliance, including having your own privacy policy.

MyBizOnline as a Data Processor:

When you use our Services to process your clients' data, MYBIZONLINE.AI LTD acts as a Data Processor on your behalf. We process this data based on your instructions and on behalf of your business. Our underlying technology provider acts as a sub-processor.

2. Information We Collect

We may collect and process the following types of information:

Personal Data:

Information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information, which you provide when you register for an account or purchase our Services.

Client Data:

Information related to your clients and leads that you or your clients upload to our platform, including names, contact details, and communications.

Usage Data: Information collected automatically when you use our Services, such as your IP address, browser type, pages visited, and the time and date of your visit.

Cookies and Tracking Data:

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

3. How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our Services.

To manage your account, process your payments, and provide you with customer support.

To notify you about changes to our Services.

To send you marketing and promotional communications, where permitted by law. You can opt out of these at any time.

To monitor the usage of our Services and improve their functionality.

To comply with legal obligations.

4. Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the data we collect and the specific context in which we collect it. We will normally process your personal data only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate business interests.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers (sub-processors) who perform services on our behalf, such as:

Our core technology platform provider.

Payment processing providers.

Cloud hosting services.

Email delivery services.

We will ensure that any third party with whom we share personal data is contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

6. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of the United Kingdom. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, using legal mechanisms such as the UK's adequacy regulations and the Data Privacy Framework for transfers to the United States.

7. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights under UK GDPR

You have the following data protection rights:

The right to access, update, or delete the information we have on you.

The right of rectification.

The right to object to our processing of your Personal Data.

The right of restriction.

The right to data portability.

The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

Warren Rae

MYBIZONLINE.AI LTD

16 Whitley Drive

Broughton

Chester

United Kingdom

CH4 0TL

[email protected]